Rocket Records FAQs

Rocket Records is an online platform that connects individuals with state-licensed physicians to obtain the medical certifications needed to qualify for federal, state, and employer benefits programs, including handicap parking placards, FMLA leave, ESA letters, tax credits, doctor's notes, and more.

Rocket Records provides physician-signed certifications and letters you need to qualify for health-related benefits and accommodations, including handicap placards, FMLA forms, ESA letters, doctor's notes, tinted window exemptions, and tax credit documentation. After a short online evaluation with a state-licensed physician, your document is delivered digitally and ready to use; we're also happy to mail it to you.

The process is simple. Complete a short eligibility screening, get connected with a licensed physician in your state, and complete your online medical evaluation. Once approved, you receive physician-certified documentation and step-by-step guidance on submitting your forms to the relevant state agency, employer, or institution. Whether you are applying for a handicap parking placard, FMLA leave, or another benefits program, we make sure you know exactly what to do next.

Yes. Rocket Records is a licensed telehealth platform connecting patients with state-licensed physicians for real medical evaluations. All certifications are issued by qualified physicians and meet the documentation requirements of the relevant benefits programs. Your records are stored in a HIPAA-compliant system.

We support multiple benefits programs including handicap parking placards, FMLA leave documentation, ESA and PSD letters, tax credits, prescription assistance, utility discounts, National Park passes, student loan discharge, Medicaid services, doctor's notes, work and school notes, TSA notification cards, tinted window exemptions, etc.

Pricing varies depending on the benefits program you qualify for. You can review specific costs for each program on the relevant page. Most patients find that the savings from their certified benefits far exceed the cost of the evaluation.

Rocket Records offers a 100% money-back guarantee if your application for the benefits program is denied by the state regulatory agency or you do not receive a medical certification after completing your evaluation. Refund requests must be submitted within five days of receiving the state's denial notice. For full details on eligibility and exclusions, visit our Payment and Refund Policy page.

Qualifying conditions vary by benefits program and include mobility impairments, chronic pain, anxiety, PTSD, depression, heart conditions, respiratory issues, diabetes, cancer treatment, pregnancy, caregiving responsibilities, and more. Visit the specific program pages for a full list of qualifying conditions.

Most medical certifications are issued within 24 to 48 hours of completing your evaluation. Processing times may vary depending on the specific program and state requirements.

Yes. All certifications issued through Rocket Records are completed by state-licensed physicians and meet the documentation requirements set by the relevant federal, state, or employer programs.

Yes. Rocket Records connects patients with state-licensed physicians across the United States. Availability may vary by program and state. You can check your eligibility directly on our platform to see what is available in your area.

Yes. All personal information and medical records submitted through our platform are handled with the highest level of confidentiality and security in full compliance with HIPAA regulations. Your information is never shared with third parties without your explicit consent. See our full HIPAA compliance policy for more details.

Not necessarily. Qualifying conditions vary by benefits program. Many programs are available for chronic conditions, mobility limitations, mental health challenges, temporary injuries, and age-related conditions. Complete our eligibility screening to find out what you qualify for based on your specific situation.

Yes. If your health conditions qualify you for more than one benefits program, you can apply for multiple certifications through our platform. Each service has its own evaluation process and documentation requirements.

Yes. Caregivers and family members can use our platform to obtain medical certifications on behalf of an eligible individual. You will be guided through the appropriate steps during the screening process.

Renewal requirements vary by program and state. Our team will notify you when your certification is approaching its expiration and guide you through the renewal process.

No. Your personal and medical information is never shared without your explicit consent. Certifications are issued directly to you, and it is your choice to submit them to the relevant employer, agency, or institution.